Question 1

Do you have a physical store?

Accepted Answer

No, we do not have a physical store anywhere in Mexico. Our business is 100% digital so we can continue enjoying the strategic benefits of online commerce by offering attractive prices to our customers.

Question 2

Do you ship to all of Mexico?

Accepted Answer

Of course! We ship to all corners of Mexico.

Question 3

How long does it take for my order to arrive?

Accepted Answer

Delivery time depends on two factors:

Order production time (approximately 10 days) + shipping time (5 to 7 business days)

Question 4

How do I redeem my money-back guarantee?

Accepted Answer

In order to validate your warranty, once your order arrives at your registered address, a short video must be generated showing how the box seals are broken to show that everything arrived correctly or, if not, to provide evidence that it arrived in poor condition and the warranty can be validated.

Question 5

Do you offer international shipping?

Accepted Answer

We would love to, but unfortunately we do not offer this service at this time.

Question 6

What are your payment methods?

Accepted Answer

We accept payments by credit card, debit card, and PayPal.

FREE SHIPPING ON PURCHASES OVER $4,000

Frequently Asked Questions